26-30th April & 1-5th November 2010

A five day programme ideally suited to newly appointed or prospective first line managers within any function to help them to hit the ground running and be immediately effective and successful in the management role.   The programme content includes

Personal awareness & effective communication

• Personal SWOT
• Myers Briggs Personality Type Indicator (MBTI)
• Effective communication and influencing

Leadership and Motivation

• Leadership and management
• Personal and team Vision and Values
• Leadership styles & adaptation
• Developing others
• Delegation

Coaching and Counselling

• Principles of learning and helping others to learn
• Training, coaching, counselling and mentoring
• Coaching skills using activity metaphors
• Offering and receiving feedback
• Video role-play

Recruitment and Selection

• Competency based interviewing
• Listening and developing rapport
• Structuring an effective interview
• Recruiting within the law
• Video role-play

Business Orientation

• Agreeing and monitoring meaningful objectives
• Performance management
• Guide to employment law

Conflict Management

• Definition of conflict and benefits of dealing with it effectively
• Causes of conflict in the workplace
• Preventing conflict & conflict resolution
• Video role-play

Time Management and Planning

• Influence of personality
• Procrastination
• Effective use of the telephone and e mail
• Work/home balance
• Prioritisation - urgent/important
• Tips and techniques